SOPs, tracking, reporting, cross-functional flow.
Calendars, communications, documentation.
Vendor coordination, procurement, stakeholder comms.
For seven years I've worked at the operational layer of growing businesses — coordinating logistics across borders, running executive workflows, and translating ambition into systems people can actually use.
My background spans procurement, logistics, executive assistance, and client success across Indonesia, the UK, and international remote teams. I'm calm under pressure, careful with detail, and intentional about the work I take on.
I work with founders who want a steady operational partner — not another freelancer, not an agency. Someone who learns the business, builds the rails, and keeps the day-to-day moving while leadership focuses on the next decision.
Engagements are structured around the operational outcome — not the hour. Most clients work with me across two or more pillars.
Founder-level support that protects time, focus, and decision quality — across business and personal workflows.
The connective tissue between strategy and execution — workflows that hold up under scale.
Moving parts across vendors, regions, and stakeholders — kept legible and on schedule.
The quiet work behind retention — onboarding, follow-up, and the relationships that compound.
Every engagement starts the same way — calm onboarding, clear scope, and a steady cadence built around your business.
A focused conversation about your business, current operations, and the bottlenecks slowing things down.
30–45 min callA short written review of your workflows, gaps, and the highest-leverage places to start.
Within 5 working daysWe embed me into your tools, rituals, and team — slowly, with clear ownership and handover docs.
Weeks 1–3Steady operational rhythm: weekly reporting, async coordination, and proactive surfacing of what needs your attention.
Monthly retainerGrowing past the point where you can hold operations in your head — and not yet ready for a full ops hire.
Client work running smoothly while internal coordination, onboarding, and reporting fall behind.
Cross-vendor coordination, procurement support, and the documentation that keeps shipments moving.
Established operations that need a calm pair of hands inside the workflow — not a consultant outside it.
Distributed across time zones, in need of an async-first operator who can hold the thread.
Bilingual coordination between local operations and international clients, partners, and suppliers.
Nessa joined as we were scaling and helped 3 of our holding companies grow through her cross-coordination with vendors, legal teams, and partners.
The calmest operator I've worked with. She doesn't add noise — she removes it. Our procurement timelines tightened by weeks.
She managed our corporate name change and trademark registration with absolute precision. Navigating regional registries can be a bureaucratic nightmare, but she made the entire transition seamless and risk-free for our portfolio.
She bridges the gap between complex asset management and daily operations effortlessly. Her ability to coordinate with multiple vendors and legal teams ensured our lakeside and coastal portfolios ran flawlessly without leadership needing to micromanage.
Short, practical writing on operations, founder support, and keeping growing businesses organized.
When you look at a generic "Customer Onboarding Process" chart, it looks incredibly neat. A straight line with little icons like Brand Awareness, Feature Introduction, and Regular Check-ins.…
Read article →The biggest bottleneck to a founder’s freedom is the training trap. You know you need operational support. You are drowning in emails, your calendar is a jigsaw puzzle,…
Read article →We have all been trapped in the ninety-minute "status update" meeting. It usually happens on a Monday or Tuesday morning. The team sits in a circle or joins…
Read article →A short note works best — what your business does, what's slowing you down, and what calm operational support would unlock. I respond personally within two working days.