The Journal
Notes from Nessa...
Short, practical writing on operations, founder support, and keeping growing businesses organized. Published when there's something genuinely useful to share — not on a schedule.
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Three pinned entriesFrom First Call to Forever Support: The Real Lifecycle of a Premium Partnership
When you look at a generic "Customer Onboarding Process" chart, it looks incredibly neat. A straight line with little icons like Brand Awareness, Feature Introduction, and Regular Check-ins.…
Read article →Onboarding A New Operator In Under Two Weeks
The biggest bottleneck to a founder’s freedom is the training trap. You know you need operational support. You are drowning in emails, your calendar is a jigsaw puzzle,…
Read article →The Fifteen-minute Weekly Operations Check-in
We have all been trapped in the ninety-minute "status update" meeting. It usually happens on a Monday or Tuesday morning. The team sits in a circle or joins…
Read article →All entries
6 total · newest first
Jun 2026
From First Call to Forever Support: The Real Lifecycle of a Premium Partnership
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Jun 2026
Onboarding A New Operator In Under Two Weeks
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May 2026
The Fifteen-minute Weekly Operations Check-in
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May 2026
Async coordination without the chaos.
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May 2026
Coordinating vendors across three time zones.
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May 2026
The SOPs founders actually use.
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